FlyerTalk Forums - View Single Post - What makes us think we are UA's "best" customers?
Old Sep 8, 2012, 2:16 pm
  #7  
pdx1M
 
Join Date: May 2001
Location: Portland, OR, USA
Programs: UA 1K 3 Million/ex-many year GS, AA PLT/2 Mil, AS MVPG, HH Dia, Starwood Life Plat, Hertz PC
Posts: 1,401
I am GS and it is quite clear that UA couldn't give a rat's a&* about me. They will happily take the 10s of thousands of dollars that I spend and then basically say "go fish" on service. I expect that this will be my last year of GS. I can take those dollars elsewhere just as easily. Their vaunted "route network" is only interesting if you happen to be flying to where it goes and no competitor does (which is pretty much nowhere) and their 787 is just another nice plane.
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