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Old Sep 8, 2012 | 12:09 pm
  #569  
RJNYC
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Join Date: Apr 2009
Location: NYC
Programs: UA GS & 1MM
Posts: 487
Wasn't this merger touted by UA and CO as being good for consumers? It never ceases to amaze me how anti-customer this outfit's management is.

If they are really worried about confusing flyers, maybe they should start with not having two different and distinct premium cabins on the same plane that both use the word "First". Seems like they are using the "customer confusion" argument selectively.
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