Just adding my voice to the disappointment.

I use this functionality on every flight search. And, for those of us who fly a lot and earn RPUs or GPUs -- and especially for using these awards for multiple parties on one flight -- this functionality is essential. Last year I flew 150K miles, and as a result got 8 GPUs. Tomorrow I leave for Europe with 4 of us using 3 of those GPUs on the same outbound flight and 3 on the same return flight -- and flying into one city and returning from another (all to be able to use my GPUs). Undertaking that search on my own would have been impossible to arrange without this functionality. And, it would have eaten up hours of agent time to do so.

I can't help but think that this just moves customers from using a satisfaction-driving self-service capability to one which will require calling UA and being less satisfied by that required process.