Originally Posted by
UA Insider
Hi njcommodore, I was going to post just this as a reminder this morning, but, you've beaten me to it. I don't expect everyone here will believe me, but, the intent was not to take away the ability to see if upgrade space is available or not when purchasing. This is valuable information. Checking the "MileagePlus Upgrade Award" box on the advance search page isn't the most intuitive way we can do this, but, it is the current way to get to this information when booking.
Shannon
Shannon, I (like others here) don't believe you are other than the messanger.
BUT, any communication that has to include the phrase "I don't expect everyone here will believe me" to a group of people that includes customers that like me spend $50-60K per year, and a whole lot more who are spending $20-30K per year, says that you are doing MAJOR MAJOR damage to the brand.
At the point you are right, very few folks beleive anything that UA has to say. You did not make these decissions, but they were made, and now UA is at a place where its best customers don't believe what UA has to say.
From little things like the self evidently stupid explanation for the 3/3 milage changes, to big things like trying to sell the new MP program as better (CO execs have candedly admitted they raised the benifits for MPCO folks from one-pass and cut down the PMUA benifits) to this Friday 5 pm drop, UAs attitude seems to be "make the decission we think will short term make money, and try to spin it"
I suggest that you get back with Martin Hand, Mark Bergsrun, Doug Leo, Feff Foland, and others and sit in a room and decide what you guys need to do so that your customers (1) start to trust you again, and (2) want to give you business.
Absent this your revenue picture will keep looking glummm
