Originally Posted by karenkay

i read the entire thread, and pretty much everything i'd want to say has been said already, and more articulately than i could, but i wanted to chime in to add my voice to the chorus expressing disapproval of the change.

several posters are asking shannon/UA questions about one thing or another relating to this change, and the most important thing to remember here is that UNITED DOES NOT CARE ABOUT YOU. they just don't. it's a company that was elite-customer focused at one point, and it no longer is. repeat that until it soaks in, and your life will probably be better for it. shannon's just the messenger, and i hope for her sake that she's looking for another gig.

this multi-year former 1k will be gold going forward, and that's only due to my million miler status.