Originally Posted by
exerda
This is going to make my life as a frequent flyer much harder. And that's apparently just that the heck JeffCo wants: make your most frequent and best customers' lives harder?!?!?! What kind of screwed-up world does United live
I'm tempted to start doing daily calls to review inventory on every single one of my flights.
We can't win here. Our time is worth more than that of the agents. Anyone who earns enough to fly enough to care about this latest attack on elites has time that is very valuable. These agents surely are paid little more than minimum wage. Calling more to punish them is like drinking poison to hurt your enemy. It hurts us, they don't even notice.
Before this change, I was averaging 1-2 hours PER SEGMENT of phone time. Now, if I fly UA, I've got to spend more time on the phone than on the flight.
This is truly insane and impossible to accept.