Why bother maintaining 1K any longer? Each technical and operational change United makes frustrates what should be its most valued customers. You "strain at a gnat and swallow a camel". How could a team of IT and operational decision makers take time to sit in a room to solve this "problem" and implement it at a time when (to the CEO's point in this month's "Hemispheres") all resources should be singularly focused on fixing the on time performance and maintaining functioning aircraft. That is the core issue. Those real problems are the ones seriously impacting the fundamental operations and financials of your company. How the Board of Directors have not replaced the entire leadership team or otherwise divided and sold the assets of the company and "called it a day" is honestly beyond my ability to comprehend.