Shannon - why are you allowing yourself to be played? Going into the transition you were tops - and throughout 3/3 I thought the way you engaged with customers to understand system issues was outstanding.

We all know what has happened since 3/3 - but why would you allow your amazing skills to destroyed by remaining in a job where you have to spin this madness and somehow pretend to still support customers.

UA has become an airline where you have to fight for 5,000 AIr NZ miles when you fly the fare classes published on united.com - and even after 6 emails and months...still nothing. I think the philosophy is say no until customers just give up and take their spend away. There is no other explanation - we had top customer service, top on time performance and that has gone down the toilet overnight.

You see so much anger here because many of us run businesses - and we hate watching a once proud business that was on the up and up flushed down the toilet.