Fact is, before the removal of this vital information, I WAS confused!

Confused, because I had forgotten that UA management believes knowledgeable customers are bad for business.

The only explanation of this blatantly anti-customer move is UA's belief that absent information, people will be forced to pay more money to secure an upgrade.

I won't do it , but the sad truth is the majority of the flying public will.

I'm sure they're also betting that somehow this move might pressure corporate customers to enter into new locked contracts providing for higher fare classes & more assured upgrades.

Both ways UA management wins.

Customers (especially elite) and front-line employees lose!

Maybe I'm too confused but seems to me that this negative change will only serve to increase call center times, frustrating both customers & agents.

Plus, I just don't wish to believe Shannon can be happy about spinning this and other incredulous dictates from above.

Off now to write my first ever email to Mr. Smisek lest he thinks this is a change I like