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Old Sep 8, 2012 | 6:03 am
  #382  
beltway
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Join Date: Feb 2003
Location: On strike
Programs: FT badges are idiotic
Posts: 7,950
Originally Posted by NiceLanding
If this were really the problem and if they had semi-competent IT staff, it would be pretty easy to require users to be logged in to see this info and then flag accounts with excessive activity indicative of robotic behavior.
All of the above assumes that UA executive management wants to improve customer access to this info. A fairer reading is that some bean-counter realized that UA elites could use the data to extract value from their upgrade instruments, thereby "cheating" UA out of revenue it could otherwise have earned through selling cash upgrades. (Of course, thinking this way involves completely breaking the value proposition for these instruments, and thus substantially impairing the benefits the upper-elite elite levels necessary to earn them. But hey, it's free money in the short term, so go for it!)

If the truth-in-advertising laws had any teeth, they'd have to give this outfit a new name: BOHICA Airlines.
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