Originally Posted by
piemel
Now I gotta call the premier desk a hundred times a year in order to get the info.
Also , and not shooting the messenger, but to say this change is to protect inexperienced users is total and utter BS.
Totally agree about the total BS. UA management has absolutely no credibility anymore. You can almost bet on it not telling the truth about a problem, a policy change, etc.
As for calling the premier desk repeatedly: If that were the only problem, it would be bad enough. But we know that services like EF also sometimes identify award/upgrade/other options that a UA CSR will miss if they are not pointed out to him/her. This cutback cuts out our ability to find such options.