Shannon
This is a terrible move.
Your best customers - elites - use this function of the website daily. How will we now gain access to this info?
we have great appreciation for the transparency this information offered.
We are committed to improving transparency around this.
Shannon, "transparency" is a word that no one hear associates with your airline anymore. United's upgrade process is anything but transparent. It's smoke and mirrors. Why do you say on one hand United understands how important this transparency is and that UA is commited to immproving it, and at the same time remove a feature of .com that helped make at least SOME of the process transparent?
we are working on better ways to share this more meaningful information.
You've had 6 months since 3/3. Why can't this new way be rolled out before you completely remove the old way.
You guys at United just don't get it do you