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Old Sep 7, 2012 | 3:13 pm
  #30  
GoAmtrak
50 Countries Visited
20 Years on Site
 
Join Date: Jul 2004
Location: PDX
Programs: DL DM, Hyatt Globalist, Amtrak peon, Colbert Lifetime Platinum, Walk Score 100
Posts: 4,553
Information wants to be free. This move is just regressive and simply inexcusable. That was the single best feature of the site.

If we call, will agents have visibility into specific fare buckets? Either way, would UA prefer that we clog the phones (which we will) instead of availing ourselves of self-service? How does this even help the company?

Last edited by GoAmtrak; Sep 7, 2012 at 3:19 pm Reason: typo
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