thought i'll post an update. i've sent CX a feedback using their customer relations website
http://www.cathaypacific.com/cpa/en_...tomerrelations and received an auto-acknowledgement on 26 July..
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Dear Mr. MetCalve
Thank you for taking the time to complete our feedback form. The comments you have provided are currently being processed into our database.
Our Customer Relations Executive will review and if necessary investigate your query and you will receive a response within 20 business days.
Please find below some useful information and links:
Marco Polo Club Hotlines: 2747 5500 (Hong Kong) or +800 2747 5500 (Worldwide toll-free)
Worldwide Reservations and Ticketing Offices, please check for local hotline at
http://www.cathaypacific.com/cpa/en_HK/contactus
Baggage Services: Check for general information at
http://www.cathaypacific.com/cpa/en_...ageinformation
Should you need to contact us again, please go to
http://www.cathaypacific.com/cpa/en_HK/contactus
Your feedback is very important to us, and we very much hope that we will have the pleasure to welcome you on board Cathay Pacific Airways flight soon.
Kind regards,
The Customer Relations Team
Cathay Pacific Airways
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It's Sept 5 and I've yet to hear back from anyone... Is this pretty normal?