I would call again and ask for a supervisor if necessary.

It is definitely possible to upgrade to the SP from the regular Sapphire (have read about it around here, too lazy to search, but you can try), as well downgrade the SP to the Sapphire.

Did you ask about why you received the regular Sapphire, even though you applied for the SP? Did you confirm which card your application was for?

I would call again and ask to get the CSP, not the regular Sapphire, as well as the bonus points offer. You will not need to close the card, nor take another hard pull on your credit report.