Originally Posted by
nfg05
I think everyone (even DL) can agree that notification should be provided for a change like this. I have to believe that someone just dropped the ball/thought someone else was taking care of notifying customers.
Why not? The current regime has been operating that way for years, first good example was tying the availability of "SkyPass" awards to a discounted fare-bucket and then lying about it. Their behavior hasn't improved since.