Originally Posted by
henkybaby
However, what you consider 'minor behaviour issues' and what I don't necessarily consider 'poor service' is open for debate. In that light, we are debating if what the OP experienced should be considered bad service, not if my stylish burgundy trousers are track bottoms or if one is allowed interventions to assist bad parents.
OK. Let's get down to business and sort this out
Since it was 30 minutes and not 60 minutes before they were due to serve Afternoon Tea anyway, and it appears that they had genuine concerns for other passengers having a quiet time, I'd say it wasn't bad service as such, although it did not quite meet the OP's requirements. Ideally, they should have been able to get what they wanted when they wanted without insisting.
Had they asked the OP to wait an hour, it would have been bad service. That's a bit too long to ask people to wait. Now, I am waiting for someone to come along and interrogate me on whether I would consider it acceptable had it been 59 minutes' wait.
P.S. I don't think the behaviour that precipitated your tripping incident was minor. I think it was a major transgression by the parent(s) which should have resulted in their being hauled out of the lounge along with their offspring but that's an entirely different matter