Originally Posted by
RobOnLI
You've been :-:enhanced:-: and DL has absolutely no legal requirement to notify any of us/you that they changed the award mileage levels.
Cynical and painful, but true, I guess (see below)
Originally Posted by
RobOnLI
You can argue "why" but you won't get an answer to it straight from DL. It's their choice to piss off customers by not announcing the changes and then letting customers stew about it on community boards.
Well, in that case, their media group does not do their job properly (Yes, I have some direct questions here). Let me ask
again -- if we follow the official recommendations with regards to communication and updates from Delta, how come we fell short of receiving a message of this change? Isn't that a definition of someone in the media group falling short on their duties? If they were asked not to communicate the changes, it means that someone who is responsible for their guidelines fell short on customer orientation. Either way, I think it is fair that we get an explanation from the Delta ambassadors' to the community. The
green tag is given for
communication purposes.
Originally Posted by
RobOnLI
You also have to wonder why DL doesn't pre-announce these changes. If they want to get more miles off the books for each ticket booked why not announce it a month in advance? I'm willing to bet you'd find a lot of tickets booked in that 30 day ramp up period as everyone buys their tickets "on sale".
Well, there are two sides to this apple, and in both Delta has some serious questions to answer: First- delta's claim (and SEC rules as well comply) that booking trips using miles is actually very GOOD for their books. It deletes obligations, and it is listed as revenue. In such case, encouraging people to book is a good thing to do. So, even if more people would find their way through the broken award calendar and book a ticket, it should not be a problem. Second- no company of such size rise and fall on a point-based quarter goal. I find it hard to believe that it would help Delta burn more miles on the short run. If anything, I believe that many (myself included) keep their 'bookings' on a close-watch and will be more careful in making decisions about their revenue ($$$ and miles) bookings.