Hey all. I have the following outbound booked on a UA First Class saver award:

IAD-MUC LH415 BIZ 9:55p-12:55p
MUC-BKK TG First 925 9:50p-2:25p
BKK-USM TG 287 3:20p-4:25p

When I booked, the on line system defaulted to lousy flights through London (old TG aircraft) and I managed to get this itinerary by IDing avail flights and calling.

I have closely monitoring the first flight on Lufthansa LH 415 to see if first comes open in a saver award. I do this by going to the UA site and searching just that flight--not the whole itinerary. Today it came open and still shows that flight as available in first saver. When I call to have then up-adjust the ticket from biz to first, United is saying that it is unavailable. I called back and they did not even see in the inventory when they searched the flight by itself. I escalated to a supervisor who said that they cannot change a flight in a complex itinerary based on one leg that is avail on the net--it must be avail within the whole flight plan. It sounded like a runaround, but it is odd that I see the availability when looking but they do not.

Anyone have any suggestions? Seems that if I can tell them what to do or how to do it the UA 1k ops are happy to try, but left to their own devices they default to "cannot be done."

Seems so close (every time I look, the availability stares right back at me) but so far away.

Thanks for any help or advise.