I am wondering (and it is not sarcasm) about the current definition of 'communication' at Delta's communication and media group these days.
What kind of changes are included in the job description's reporting duties?
What are considered communication channels for reporting purposes?
What are the 'pre-change' vs. 'post-change' announcement procedures?
Who determines what change would be 'pre-reported' vs. post reported?
Clearly, I followed your proposals here...
http://www.flyertalk.com/forum/19250939-post335.html
and it seems that I just embarrassed myself in, yet again, being unaware of changes, and being caught 'off guard'. Is that the goal is the way 'communication' addresses the client these days?
It's not a Delta in flyertalk issue. It is a delta in communication to clients issues. Who is accountable at Delta for this? (I actually do want to talk to that person, ideally before other cynical posts would take over the discussion)