Originally Posted by gottaloha

Stayed here recently. Property was fine and it offered the convenience (and downside-noise!) of staying in the French Quarter, right in the heart of Bourbon Street. I think the biggest issue right now is around training and the staff's lack of knowledge of what Platinum status includes. The front desk person was not very accommodating in trying to secure for me the best room availability; she claimed that literally every room was spoken both at 1pm when I tried first to check-in and again at 3pm when I waited to see what opened up. I find that quite unlikely, but after pushing a couple times, I gave up the effort. And the breakfast amenity (Continental breakfast) required me to explain to two different hotel staffers how it worked. "Um, yes, I do get breakfast every day, and yes, it does cover me and my guest." They were nice enough, but I rather not need to haggle with this details; they should know them and I expect they soon will improve that. Once all was said and done, I liked the property. Just expect it to be an an old New Orleans hotel, nothing more, nothing less.