Originally Posted by welookgood.com

-->Tonight I tried to invoke the 48 hr platinium guarantee. Rep said it's 5 days out, you can only do 48 hours out. Kept on trying to explain it means at least 48 hours in advance, not just at 48 hours in advance. I asked for supervisor and she said she was the supervisor.

-->2 weeks ago I asked a rep how far away I am from Lt Gold. They said I don't meet the criteria since I was never gold always platinum. I kept on trying to explain to them that platinum is higher than gold(and should include it) but they didn't understand. They said you actually have to "earn" gold one year for lifetime gold, so if I drop from platinum it would be out of luck.

Maybe it's just me?