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Thread: Accidentally made duplicate booking - any recourse to cancel without penalty?
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Old Sep 3, 2012 | 6:19 pm
  #11  
whimike
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Originally Posted by MrSoft
You make a fair point indeed, however, in my opinion, and in 2012, the process of cancelling a ticket should not require any interaction with the phone/customer service teams in the first place.

Cancelling tickets with BA is immeasurably simpler than with EK, and as a BA gold I do welcome the premium contact line BA gives me.

It's strange that EK can let you change a booking online, but not cancel it. Hope they can fix this soon!


I cancel tickets on EK.com all the time. I hate the procedure to cancel THAN need to ask for a refund, but I have never had to call to cancel.

Just FYI, I have cancelled around 15 tickets over the past year.
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