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Thread: Accidentally made duplicate booking - any recourse to cancel without penalty?
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Old Sep 3, 2012 | 2:00 pm
  #10  
MrSoft
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Join Date: May 2008
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Programs: BAEC Gold, EK Gold, QR Silver, HH Diamond
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Originally Posted by pomkiwi
Just goes to show how variable these things are (and I've had the same differnce in contacts with BA, QF, ANZ etc)
You make a fair point indeed, however, in my opinion, and in 2012, the process of cancelling a ticket should not require any interaction with the phone/customer service teams in the first place.

Cancelling tickets with BA is immeasurably simpler than with EK, and as a BA gold I do welcome the premium contact line BA gives me.

It's strange that EK can let you change a booking online, but not cancel it. Hope they can fix this soon!
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