Originally Posted by
PhoenixRev
Why is the onus on the OP to call when WN has an email address it touts on its own Contact Us page to use for concerns or questions? It seems to me that if WN puts up an email address with an inducement to use it, the level of service should be the same as someone manning the phones.
Maybe because emailing doesn't guarantee the recipient will get the email due to the sender typing in the wrong address and/or have a bad internet connection and it never went through after hitting the send button.
That's my 2 pennies.