Don't get me started on this one! Perhaps my biggest and only WN pet peeve!

I have been flying out of BWI a few times recently with an infant, so we are put in the non-bag drop only line that is slower to begin with as folks in front of us have to ask questions to the attendants like is this a plane I'm getting on today, etc (OK, just kidding).

I counted up to 9 kiosks once all with the "its go time screen", ample room around them, and nobody appraoching them. And as I posted a year ago, I politiely asked someone in front of me to approach the kiosk and he yelled at me that that's not how it works, you wait till your called (as someone here chimed in, does he not use self service gas pumps until a personal invite from the gas station manager?)

It does not help the nerves when you have an ansy child with you and nobody is appraoching them and the line is therefore needlessly slower!

I have this feeling the front line staff are hesitant to get a que matic or what not in place because they will have to work faster.