like i said, the refund is a straightforward process. jet is not involved. here is how they put on the website:
•Use your Citibank PremierMiles Credit Card to book your preferred flight on Jet Airways through their website, ticketing counter or service center.
•Call Citibank on below numbers and get your Jet Airways ticket refunded by redeeming miles.
•Miles will be debited for these transactions at a value of 1 Mile = Rs. 0.50. (A ticket purchase of Rs 1000 would cost you 2000 Miles.)
•This option is only valid for customers who have enough Miles to cover the entire ticket amount.
•The refund can be processed for transactions that are settled and reflect in billed or unbilled status.
•The refund will reflect in your card account within 7 days from the request received.
•This refund will be valid for entire ticket amount including taxes
i saw that bit & i'm sure its a simple process....but its an extra step when a better value for money & easier option exists on another airline....