Originally Posted by
LilAbner
That you're confused is exactly why this is related to why the OP couldn't get what he wanted done with MP on his first two attempts to get his 55K miles returned. MP people are not mind readers and neither are FTer's.
According to your scenario the Op should just be able to call MP and tell them he wants his stolen 55,000 miles returned. Passengers need to accept some sort of responsibility especially when making numerous bookings and cancelling several of them.
I hope you're being facetious about this. Fact is MP has all the data at their fingertips, all the credits and debits, and still couldn't figure out that there was a problem when prompted by the OP. They don't need to be mind readers but they do need to have a bit of intelligence which is lacking more than we'd desire.
Not accepting responsibility would be sitting on your hands and kvetching 'o woe is me my account balance is wrong.' Calling MP and indicating there's a problem could well be viewed as making an effort. Call me crazy.
Originally Posted by
LilAbner
I for one have booked and re-booked many mileage itineraries since 3/3/12, cancelling many of them also when something better in a different class of service becomes available. Giving advise to a poster or in this case the Op to start a "Letter and Demand campaign" when a phone call with the proper info in front of him would take care of the problem, almost immediately, is the right way to address his situation. He finally did that and got his miles returned, then trash talks the people that helped him.
I know it's the flavor of the month to bad mouth UA and they have pissed me off many times lately, but this time the OP jumped the gun and so did his "Back Yard FT Legal Staff" !
I won't argue on either side of the legal issue, it's not my style but people do what they do.
Having had more than one situation where I was banging my head against the proverbial MP brick wall and call empathize with OP and glad it's now sorted out.