Originally Posted by
dsquared37
OP didn't give us all the details that were available to him and MP. That we're confused has no bearing on the situation.... that MP is confused, with the info in front of them, says quite a bit.
Why do the customers need to explain the scenario to the company? Shouldn't the ones who make the rules be able to keep track of miles credited and debited?
That you're confused is exactly why this is related to why the OP couldn't get what he wanted done with MP on his first two attempts to get his 55K miles returned. MP people are not mind readers and neither are FTer's.
According to your scenario the Op should just be able to call MP and tell them he wants his stolen 55,000 miles returned. Passengers need to accept some sort of responsibility especially when making numerous bookings and cancelling several of them.
I for one have booked and re-booked many mileage itineraries since 3/3/12, cancelling many of them also when something better in a different class of service becomes available. Giving advise to a poster or in this case the Op to start a "Letter and Demand campaign" when a phone call with the proper info in front of him would take care of the problem, almost immediately, is the right way to address his situation. He finally did that and got his miles returned, then trash talks the people that helped him.
I know it's the flavor of the month to bad mouth UA and they have pissed me off many times lately, but this time the OP jumped the gun and so did his "Back Yard FT Legal Staff" !