Originally Posted by
LilAbner
The Op did several award changes that were not only confusing to the MP agents but also to numerous posters on here. If he would simply have had ALL his facts prepared prior to calling perhaps the first two agents could have more than likely assisted him. But NO he starts a thread that his miles were stolen and Perry Mason jumps in advising him to write a demand letter. The third attempt was successful when the Op was finally able to explain his situation and a supervisor took care of the problem.
OP didn't give us all the details that were available to him and MP. That we're confused has no bearing on the situation.... that MP is confused, with the info in front of them, says quite a bit.
Originally Posted by
LilAbner
UA didn't steal or even attempt to steal the OP's miles and they straighten things out when he was finally able to explain what he had booked and cancelled.
Why do the customers need to explain the scenario to the company? Shouldn't the ones who make the rules be able to keep track of miles credited and debited?