Originally Posted by
burlax
Handle it this way:
1. Draft a demand letter;
2. Get on the phone and ask for a supervisor;
3. Explain the situation, get his/her name, and ask for a fax number to fax the demand letter to his/her attention;
4. Be polite but state firmly that if the issue is not resolved within, say, one month, you will proceed with filing a complaint;
5. Fax the demand letter.
This will get their attention and they'll take care of your problem.
Originally Posted by
zrs70
While annoying, the OP's request is not the simplest.
Sure, it's all math. But there are many award levels involved. I was confused myself!
Originally Posted by
Often1
Demand for what? Per the t&c of MP, the miles belong to UA so they can't be "stolen." OP posted on FT that the miles were "stolen" when he hasn't even spoken to them yet. And then others egg him on. Pick up the phone....
Originally Posted by
burlax
If you couldn't figure it out what to demand in this situation, you will likely be unable to grasp it even if I explained it to you, so I'm gonna save my breath.
Originally Posted by
burlax
I already knows this.
If you're looking for advice, PM me, and we'll figure something out. If not, my previous response to you stands.
The Op did several award changes that were not only confusing to the MP agents but also to numerous posters on here. If he would simply have had ALL his facts prepared prior to calling perhaps the first two agents could have more than likely assisted him. But NO he starts a thread that his miles were
stolen and Perry Mason jumps in advising him to write a demand letter. The third attempt was successful when the Op was finally able to explain his situation and a supervisor took care of the problem.
UA didn't steal or even attempt to steal the OP's miles and they straighten things out when he was finally able to explain what he had booked and cancelled.