I flew with Alitalia from Rome to Florence 2 days ago. My hard shell lugguage was cracked at the bottom causing the wheel to later fall off. We went to the Lost and found desk and filed a case. We were told to call Alitalia through a number given. We did this but they were very unhelpful as I am an Australian citizen saying it therefore had to be dealt with in Australia even though I am on a visa studying in Italy. We called the Australian office who wouldn't help at all saying they have no references to the case number. I went to the airport to find someone from the airline to speak to but sent from counter to counter for two hours and told the rep was busy all day. They gave me another number to call but they also refused to help because I'm not an italian citizen. We emailed an australian office from an address they gave us. I have to travel in two days and there is a hole in the bottom of my bag so I had to go buy a new one. Does anyone have any suggestions for contacting Alitalia and getting compensation for the bag, everyone keeps sending us to another office and says it isn't their job.