I am having extreme difficulty contacting KrisFlyer using their Australian phone number (02 9350 0203) - each time I call, it asks me to enter my KrisFlyer number which I do, but the telephone system rejects my number and when I finally get through to an agent she/he tells me I have called the wrong number and I should call back on 02 9350 0203 (which is the number I called in the first place). In addition, the quality of the connection is very poor - I can hardly understand the agents I speak to. I have tried this at least 10 times.

The reason I need to call is I wish to cancel 2 award bookings made before their system conversion on July 8. At am at my wits end.