Originally Posted by
iztok
Just for the record. I checked out this morning. Spoke to the GM and she understood and said she'll make sure there will be some retraining. She asked me to give them another chance next time I am in town.
I've moved to a new Fairfield Inn and Suites Mahwah just South on Route 17 and got an upgraded to a suite. Property is only 8 month old. Overall nice room, I found one phone disconnected but it was simple as plug in and it worked. Both TVs work and trashcans are empty.
I had stayed at the FFI Mahwah soon after they had opened using a free night cert. They said they normally upgrade plats but have a policy of not upgrading when you use points. I was surprised but since I was only using the hotel for a quick overnight stay I didn't press the issue.
Overall the FFI was nice. I chose it over the CY because it was newer and the free breakfast that FFI provides.