Originally Posted by
DrivingRain
I wouldnt normally do this...but I decided to call the local reservations office to see if it's a matter of policy that they wont upgrade into the suites for plats. I would really rather know ahead of time and make an informed decision for this particular occasion.
I left a voicemail and the team there responded in less than 20 minutes; pretty impressive. They said they do upgrade Plats to suites when they can. They seemed pretty confident about it and were quite nice...so I am going to stick with my res after all.
We stayed here in November as Gold on a cash & points rate. The hotel was fairly empty. The agent excitedly said "I have a suite I can upgrade you into!" but quickly relented with "Oh wait you're Gold, I can't. Here's a room with a pretty good view though." So based on our experience, upgrades do exist.