While I certainly don't claim to understand the complexities of SHARES (or any airline IT system for that matter), it's really disconcerting to think that these glitches/functionality gaps/usability gaps are not only inconvenient but also potentially dangerous. Hadn't seen the below thread before -- was this also SHARES related?
http://www.flyertalk.com/forum/unite...ff-new-ua.html
I do really feel for the IT organization. Sounds like a classic case of business stakeholders trying to mandate both development scope AND release timelines, which leads to inevitable shrinking of your testing window. The best developers must be seriously sleep deprived at this point.