Originally Posted by
johnash
I was wondering how members in Western Europe were finding the service for AAdvantage queries/bookings since the Dublin office closed?
Good to excellent service with the added AAdvantage that it seems trying to use a UK-billed credit card when speaking to a US-based AAgent no longer causes AA's systems to freak out
Originally Posted by
johnash
I was surprised that the staff in Dublin (and, I believe, authorised by "head-office") allowed me to book a return flight using a return date we did not want, so that we could bag the outwards upgrades, then, when it became available, make the return reservation for the date we needed, changing our original "dummy" one without charge, thus being able to upgrade both legs.
Have other members been allowed to do this as a matter of course or were the agents that dealt with me being exceedingly helpful and kind?
You can change the date of an award booking as many times as you like without charge as long as the start point and destination remain the same and all travel is completed within one year of initial ticketing so don't worry about needing authorisation to be able to do this