Originally Posted by
FD1971
Just Wow !!!
Vomiting kids all over the place...and nobody from the hotel cleaning up the mess. I saw at least two-three dozen people on several days walking through the mess...only to use the pools afterwards..., some with their bathing shoes...
It becomes pathetic, when the same kids are using their bare hands in the Regency Club...to get cookies, salmon or veggies
In general, believing that one attendant is able to service such a Regency Club in the morning is already funny...they run out of food constantly, but a first come - first served approach fits to such a classy environment. Of course, it also included several guests without shoes or in their wet swimsuits or sweaty sport attire, but that is a common problem in the US.
Completely new for me, kids using the PC's in the club lounge to play games for hours....and I am not kidding...
Rooms are a strange mixture of windows that cannot be closed anymore ( simply too old, too much sun and not the best quality anyway...) a 1980's primary school desk, a relatively new bed and an early 1990's carpet, bathrooms are relatively new, though.
A lot of loud package tourists, a lack of space in general and sub-standard service from A to Z completed our stay. The gym smells like a 30-40 year old facility but makes you remember your high school gym and days ^
The spa is also a poor joke, very very small areas ( only a steam room and one shower, no sauna ) and of course no reduction whatsoever for valued Diamond members...
Service in the spa was the only highlight aside from the sea lions
With rates starting around $150 in high season ( ~ 40% of the cheapest rate at Aviara in Carlsbad ), one should not expect too much, but it is clearly not a place worth a Hyatt sign on the roof...
I just fear Days Inn is not operating 400 room hotels..., so they will continue as a Hyatt...
Very disturbed by your post and sorry to hear.
Have been in your shoes in other properties.
My suggestion is first contact the GM at the hotel.
He is a really good guy in the one contact I have had with him and took care of the issue above and beyond.
I still like this property personally and the Red Marlin have been like family to me for years treating me and my guests like royalty.
Summer season for this hotel is like the Mardi Gras in New Orleans. The hotel is at its peak season & occupancy and overwhelmed with guests.
Not an excuse but expectations need to be slightly lowered even in the best of circumstances.
Have seen many families here that are class acts too and have respectful well behaved kids
I avoid the Mission Bay July August at all costs except to dine at the Red Marlin.
With prices high during the summer 200 plus to 300 range per night I stayed with Hilton and Starwood this summer locally
Both had point/ mile and discounted room promotions while Hyatt had absolutely nothing except for Free Time with the 3 night min stay.
If contacting the GM or Front Office manager doesn't get some help I urge you to open a case with "Hyatt Consumer Affairs".
IMHO the only rooms worth staying in here typically are the tower rooms. The lower buildings are dated and only IMO for large families where space is more important.
Regarding the breakfast by all means speak up.
That's disgusting and I would have walked out in a heartbeat if such a free for all was ocurring during my stay
When issues come up like you experienced always get a front desk agent or front office manager and ask for a breakfast coupon or coupons. What you experienced is unacceptable. The Mission Bay Hyatt has an exceptional customer service record despite the bumps in the road and I still support and recommend them and grateful that we have them as a choice in the Hyatt Family of hotels here in San Diego
Cheers