Originally Posted by
BostonFlyer1624
Doesn't this take a long time? I find that the Plat CS line is annoying in that it asks a bunch of questions, but I would think that in the time it takes to call reservations and then ask to be transferred to CS, the time would be the same.
Also it is evident from your post that you did not read any of the posts at the links I provided. As a result you are missing a salient point; on the Marriott Rewards (customer service) phone line, there is no priority queuing based on your MR #/your status as confirmed by Marriott Concierge.