Originally Posted by
kipper
Mr. Kipper and I were out at dinner last night, and the manager delivered our entrees before we received our salads. I told the manager that I'd really like for him to take our food back until after we had a chance to eat our salads. He stated that if he took the food back, they'd throw it out, but that if we took it now, he'd buy it for us.
When we received our check, nothing was discounted. I opted not to push the issue, because I didn't complain to get the meals for free. I complained because I obviously wasn't happy that our entrees arrived before our salads.
However, now I'm wondering if I should have complained, or if I should talk to the GM today.
Would anyone else?
There is a little room for confusion because entree means starter/appetizer in Europe and main course in the USA. If they served an appetizer before the salad, it's not really worth a complaint. Obviously if this restaurant was in the US and they served the main course prior to the salad, you have a valid complaint.
You certainly should not have
expected to get free food for complaining. However, once he offered to remove the charges, and you agreed, he is obligated to follow through. Otherwise, you would have chosen the "send my food back" option. The time to talk to him was when you received the check with the incorrect amount.
At this point, I would drop it.