May wasn't a very good month for me: 8 flights on BA. One of them cancelled. Four of them delayed by over two hours. During the last of this series of bad luck I spent my two hour delay drafting a complaint to BA. While pressing the send button ba.com had problems, I received an error message, boarding started, I fumed with anger, had a few G&Ts on board and forgot all about it.

Last week the following email appeared in my inbox:


Dear

We are aware a number of your recent flights with British Airways have been disrupted and we are extremely sorry we have let you down. These include:

<Flight Details>

We value your business as a Gold member of our Executive Club and we apologise for the difficulties you have had. In order to recognise your continued loyalty, I have arranged for you to be upgraded to First for your flight to London Heathrow. Full information about all of our travel classes can be found on ba.com.
If you have purchased excess baggage, you could be entitled to a refund of these charges as your free baggage allowance may have changed. This can be arranged on Manage My Booking up to 24 hours prior to departure, provided you have not checked in.

If you have any questions about this upgrade, please contact us on 08xxx, or use the blue link below to respond directly.

Once again, please accept our apologies for the problems you have had. We look forward to welcoming you on your flight to London Heathrow. We hope you have a pleasant journey and enjoy our First cabin.



Nothing to say apart from: ^^^