Except dialling zero at this hotel gets you nowhere. Not being an idiot I did of course try dialling zero. The correct answer for this property is dial 9 would you have guessed that?

I am used to spotty wifi connections but I expect wired Ethernet to work in fact I expect all room components to work, not waste precious sleeping time waiting for fixes for shoddy hotel maintenance.

I intend to dispute the entire charge with my credit card company.

I needed to log into a company VPN to run apps beyond processing mail. My client has only VPN based email functionality so you must be connected to access you cannot just store and send and receive. I would not do this in public aside from the gross inconvenience I was dealing with highly sensitive commercial information. I also had no intention of paying £10 per MB from my mobile because of this property's inability to provide a basic business service.

Have I travelled back in time or something here? How is it EVER acceptable for a business hotel not to have any available in room Internet in 2012?