Originally Posted by Land-of-Miles

I stayed at an airport Sheraton last night for a relatively short stay between flights arrived 10:30 planned to depart 06:00.

After a very quick drink in the lounge after arrival I settled down to do some work which had to be completed for this morning only to find that there was no effective Ethernet connection and the wi-fi was too weak to retain a signal. There was no clear signposting in the room for dialling the front desk and I had to resort to using my own mobile to call the main switchboard number to raise the issue. It took almost 45 minutes to find me another room which I didn't want to switch into (I had showered and was wearing just a. Bathrobe and I didn't want to be bothered gathering up my stuff I just wanted to do a bit of work). I finally managed to start work around midnight and managed less than an hour had 4 hours sleep then left for the reliable Internet connection of the airport lounge.

The front desk flatly refused any rate refund. And instead waived my minibar charge for a 12 euro bottle of wine.

Is it reasonable to expect more than this?