Originally Posted by
Pat89339
I book G fares to HNL all the time. They are upgradeable.
I always start off my call with, "Where are you located?" If the answer is Tampa, Salt Lake or Houston. I thank them and tell them I need a PMUA agent, hang up and call back. If the answer is Chicago, Detroit, or Honolulu, I will request the upgrade.
The only time I speak with a PMCO agent is when it is about a CO specific benefit they brought to the new UA, like the 24 hour change.
Perfect answer... thanks,
Pat89339. Got a PMUA agent on the 4th try. "New system doesn't want to upgrade you, since it's reading a bulk ticket, but it should. I can override this manually." Took about 10 minutes on hold, but she put them through. She also said that the system correctly processes complimentary upgrades on these fares, but won't accept miles or e-upgrades for them... seems sub-optimal on their part.
Felt a little uncomfortable asking whether the agent was PMUA a couple of times, but I guess that's the appropriate workaround. Thanks again everyone.