Originally Posted by
sammyindc
I have a flight on Tuesday in a G fare that got upgraded today with a CPU si it def can get upgraded. Didn't happen automatically at the 1k timeframe so called, first agent told me no upgrades available (while RN was showing 4). Hung up and called back, second agent did in right away.
It is very sad that it is almost 6-month post 3/3 and the UA agents still can't handle upgrade calls consistently!