So I recently got a damages letter from Hertz for a car rental 3 months ago and it was from a Viking Billing Services. I am pretty sure the car was not returned damaged since the past 10+ times I rented from hertz the return service clerks never stated anything. I tried calling the Viking service about it but they said that they cant do anything but collect money and that I will have a difficult time stating my case (basically I should just pay the $200+ damages bill). I was told to call the Damages recovery office at 1-800-654-5667.

I have tried calling every day the past week 1-800-654-5667, but the voice mail box is full and all other representatives (billing, regular, etc.) redirect me to that number. When I told them the voicemail was full, they said that the supervisor has sent in a notice (this was 5 days ago, still full)

I have also tried to email [email protected], but have not received a reply. I did not damage any car and would like to have this claim cleared and sorted out asap. I used Hertz many times and thought the customer service is excellent, but don't know why this aspect is so difficult to handle.

Anyways, I saw that Hertz sometimes looks at this forum and that everyone seems quite helpful so I though I would give it a shot.

Thanks in advance!