I think this woman knows a thing or two about business efficiency. In fact, I think I'm going to start using her plan. I'll just go into my waiting room and say, "Can I see a show of hands for who has a sore throat?" "Okay, now STDs. Can I see a show of hands?" "Generalized anxiety disorder? I see five hands. That's too many. I need three of you anxious people to pick something else."

It will make everything go so much more quickly, and I won't have to fuss with "individualized" service or giving a @#$!. The whole privacy law / losing my license thing might be an issue.

There are so many friendly, kind, and professional people at United and the erstwhile Continental. It's painful to observe low morale and disinterest. This story is no surprise at all. These are people who don't care about their jobs, but the economy is such that they lack other options. I just wish they could say to themselves, "This is the job I have chosen, I can't leave right now, so I'm going to my job well."