no, you should have told them "But I'm a diamond guest.... " as I suspect their reply would be you have the wrong number, this is not Hyatt/Hilton.....
Originally Posted by
JW6130
It's not just the Plat line. I called the Plat Premier line today for the same reason as the OP, and after waiting a few minutes on hold, the first agent told me that the Summer Bonus promotions cannot be changed. I asked why others were able to do it, and he said that they were not allowed to make changes anymore. It was very clear he was in a hurry to take more calls. (I really wanted to say "But I'm a diamond guest....
")
JMHO