I cancelled one flight ticket online.
Got two request for refunds (for the same flight, at the same time 06:38EST) with different numbers, and then a third auto confirmation of an email I did (not) send to delta CC re: refund request for the same flight.

Aside of having now three different case ### I need to follow, it is also counted in the system as three contacts. Given that I learned that DL monitors and follows closely how many times a client contact about each ticket, it also penalizes me, as a client, as I have never contacted delta on that. I did it right- I applied through delta.com to reduce your burden, using the automated system.
It does make me concern and annoyed. What is the point of an automated if it generates multiple records for the same activity?