3rd times a charm!
Flying XXX-EWR-XXX today. Scheduled on a 3.5 hour EWR connection. Upgrades confirmed with miles.
Saw that R space was available on earlier flight. Called UA to try to same day confirm and preserve upgrade b
Call 1: "can't same day change on part of itin. We can only change origin to destination."
(that may be accurate. Never done this before)
Call 2: "we can confirm the change with no fee, but you will lose the upgrade. We can't process over the phone within 24 hours, so you will go into the queue."
(again, may be accurate)
Call 3: "looks like space is available! Do you mind traveling a row separated in F?". Tickets were signed, sealed, and delivered.
Was agent 3 against company protocol?